ORDERS & PAYMENT
We offer safe and secure payments through PayPal.
All prices are listed in AUD$.
Please be sure to enter your full and correct shipping address.
You can amend or cancel your order anytime up until we’ve posted your order; you should email us as soon as possible with any changes or cancellations as we sometimes post within hours of receiving an order.
You will receive an email from us to confirm your order before we send it to you.
You will be contacted within 2 days if we are out of stock.
If you have not received your package within two weeks of your order, please let us know ASAP by emailing us so we can follow it up.
When you find what you love, order it online and we will deliver it to you, anywhere in Australia for free. We deliver from Melbourne, Australia by Australia Post.
Delivery is from 3 -7 business days. With the knock-on effect of the Coronavirus, deliveries are taking longer and we are so grateful for your understanding and kindness.
Please email us at firstname.lastname@example.org for a quote for any other part of the world.
We know getting packages in the mail is a bright spot for many these days, so we would love to see you unboxing and try on photos. Please post and tag @ f you share in your feed or stories!
Also, your feedback on our fit and style is so important to our ability to grow as designers and garment makers. Please send us any feedback you have or post a review on our site!
RETURNS & EXCHANGES
We hope fall in love with your purchase! If you are unsure of the size or we’ve missed something, you may return it within 14 days.
Email us on email@example.com with your full name and order number. Please include a short description of why you are returning it as this will help us be of better service to you.
We can offer a refund if it is returned in unworn condition, in its original packaging (including printed materials). You will need to return your clothing item and packaging to us within 14 days of it arriving with you. Your return would need to be fully tracked, and tracking details sent to us at firstname.lastname@example.org including order number and full name. Please include a short description of why you are returning it as this will help us be of better service to you.
Once you have mailed us, please ship out the pieces to the following address:
PO Box 6212, Vermont South VIC 3133.
As a small business we are unable to cover the cost of returns postage.
Once a returned item is received and checked over, refunds will be made within 3-5 days. If for any reason your return did not meet our standards, we would contact you directly via email.
Our clothes are made by people, which is why slight variations may be present.
We are committed to protecting your privacy.
If you submit personal information by ordering products, services or completing a web form registration, for example, you can be assured that we will use your personal information only to support your continuing relationship with us.